In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Board has established the following policies, practices and procedures governing the provision of its services to persons with disabilities. The services are designed to conform with Ontario Regulation 191/11, Accessibility Standards for Customer Service.
The Board makes every effort to ensure that its policies, practices and procedures are consistent with the principles described in the Regulation, namely:
Persons with disabilities who rely on assistive devices will be permitted access to and benefit from their devices when they are using the Board's services. If necessary, the Board will provide other measures to enable a person with a disability to obtain, use or benefit from the Board's services.
Persons with disabilities, including members of the public or third parties, who rely on guide dogs or other service animals, will be permitted to enter the Board's premises and keep their animal with them, unless the animal is otherwise legally excluded from the premises. If the animal is legally excluded, the Board will provide other measures to enable a person with a disability to obtain, use or benefit from the Board's services.
Persons with disabilities who are accompanied by a support person will be permitted to enter the Board's premises with their support person, and the Board will ensure that the person with a disability is not prevented from having access to their support person while both are at the Board.
If the Board is required to disrupt its particular facilities or practices that usually accommodate a person with a disability, the Board will provide notice to the public of the disruption, including the reasons for it, the duration of the disruption, and a description of alternative facilities or services that may be available.
Board staff will be trained in the provision of services to persons with disabilities. The training shall include:
The Board will maintain a record of its training efforts.
We will incorporate accessibility criteria and features when procuring, or acquiring goods, services or facilities, including self-serve kiosks. If it is not practicable to do so, we will provide an explanation, upon request.
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our office and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized WCAG 2.0, Level AA website requirements in accordance with timelines set out in the Integrated Accessibility Standards Regulation.
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.
For additional information on Accessibility please visit Ontario Public Service Accessibility Commitments.
Persons who wish to comment on the Board's provision of services for persons with disabilities may do so by contacting the Registrar at:
This document is available in French.
If the Board is required to provide a copy of this policy to a person with a disability, the Board will give the person this document, or the information contained in it, in a format that takes into account the person's disability. Alternatively the person with a disability and the Board may agree on a different format for the document or information.